Customer information
Shipping, returns and refunds
How orders are dispatched, what free shipping covers, and how returns and refunds work.
On this page
Dispatch
Order processing and dispatch
Orders are processed in the order received. In-stock items usually ship the same or next business day from our Toronto and Florida warehouses.
| In-stock items | Usually shipped the same or next business day |
|---|---|
| Order processing | Orders placed outside business hours (Mon-Fri, 9am-5pm ET) are processed the following business day |
| Warehouses | Toronto, Canada and DeBary, Florida |
Shipping
Shipping methods and charges
Orders over C$220 ship free within Canada, and orders over US$150 ship free to the United States and Mexico. Choose free shipping at checkout.
| Free shipping | Orders over C$220 within Canada, and over US$150 to the United States and Mexico |
|---|---|
| Other destinations | Shipping is calculated from the method you choose at checkout |
| Carriers | We ship with major national carriers. The services available for your address are shown at checkout |
| Delivery times | Shown at checkout for each shipping option, and depend on the service and destination |
| Tracking | Your tracking number is added to your order and emailed to you once it ships |
| International orders | We ship worldwide. Shipping is calculated at checkout from the options available for your address |
| Duties and taxes | Import duties, taxes and brokerage fees due at delivery are the recipient's responsibility. Please check what applies in your country before ordering. |
Returns
Returns and exchanges
We accept returns within 14 business days of purchase. Contact us for a Return Authorization Number before you send anything back.
| Return window | 14 business days from the date of purchase |
|---|---|
| Return Authorization | Required before you ship a return. Call 1.800.268.6577 or email info@printersparts.com |
| Condition | Complete, in the condition sold and in the original packaging, generally unopened as provided by the manufacturer |
| Restocking charge | 15% on returned and special order items |
| Return shipping | Paid by the buyer |
| Inspection | Items that do not meet these conditions may be refused |
Refunds
How refunds are processed
Once your return is received and inspected we email you to confirm we have it, then again to tell you whether the refund is approved or rejected.
| Amount | The original purchase price, less the restocking charge |
|---|---|
| Credit | Approved refunds are applied to your credit card or original method of payment within 30 days |
| Refund not showing | Check your bank account again, then contact your credit card company, then your bank. There is often processing time before a refund posts. |
| Still missing | Contact us at info@printersparts.com |
Pricing
Prices and pricing errors
| Online prices | Website prices apply to online orders only. Orders by phone, fax or email may be priced differently |
|---|---|
| FOB | Prices are FOB our warehouse unless otherwise stated |
| Pricing errors | If an item is listed at an incorrect price, we reserve the right to cancel the order |
Purchase orders
Payment and purchase orders
Card, PayPal and the other methods shown at checkout are accepted. We also welcome purchase orders.
| Purchase orders | We welcome school, government and corporate purchase orders |
|---|---|
| Getting a quote | Call toll free 1.800.268.6577, fax +1.416.752.6786, or email your purchase order to info@printersparts.com |
Accessibility
Accessibility of this store
| Standard | This store is built to meet WCAG 2.0 Level AA, in line with ADA and AODA requirements |
|---|---|
| What that covers | Keyboard navigation, screen-reader labelling, and a minimum 4.5:1 text contrast ratio |
| Report a barrier | Email info@printersparts.com |
Still unsure?
Ask before you order. It is faster than a return.
Send your press model and serial number and we will confirm what fits.
Questions
Common questions
How quickly will my order ship?
In-stock items usually ship the same or next business day from our Toronto and Florida warehouses. Orders placed outside business hours are processed the following business day.
Do you offer free shipping?
Yes. Orders over C$220 ship free within Canada, and orders over US$150 ship free to the United States and Mexico: choose free shipping at checkout. Orders to other destinations are charged for the shipping method you choose.
How do I return a part that does not fit?
Contact us within 14 business days of purchase for a Return Authorization Number. The item must be complete, in the condition sold and in its original packaging. Returned and special order items are subject to a 15% restocking charge, and the buyer pays return shipping.
When will I get my refund?
Once your return is received and inspected we email you to confirm we have it, then again to tell you whether the refund is approved or rejected. Approved refunds of the purchase price, less the restocking charge, are applied to your credit card or original method of payment within 30 days. If it has not appeared, check your bank account, then your credit card company, then your bank, as there is often processing time before a refund posts.
Are website prices the same by phone or email?
Website prices apply to online orders only, so orders placed by phone, fax or email may be priced differently. Prices are FOB our warehouse unless otherwise stated.
Can I order on a purchase order?
Yes. We welcome school, government and corporate purchase orders. Call toll free 1.800.268.6577 for a quote, fax +1.416.752.6786, or email your purchase order to info@printersparts.com.
Can you confirm a part fits my press before I order?
Yes, and it is faster than a return. Send your press model and serial number to the parts desk and we will confirm what fits. Our team includes Heidelberg trained service engineers.
Do you ship outside North America?
Yes. We ship worldwide, with shipping calculated at checkout from the options available for your address. Import duties, taxes and brokerage fees due at delivery are the recipient's responsibility, so check what applies in your country before ordering.