Terms and Conditions FAQ

Thanks for choosing Printer’s Parts & Equipment. PP&E offers an extensive inventory of replacement spare parts and consumables for all significant press manufacturers as Heidelberg, Polar, Komori, ManRoland, Mitsubishi, Ryobi and many others. 

These FAQs provide answers to some of the most frequently asked questions about Printer’s Parts & Equipment Terms and Conditions. For additional information, visit Privacy Policy or Return Policy. If you don’t find an answer to your question here, feel free to contact us.

How do I know if my order qualifies for free shipping?

If you met the minimum order amount of USD100, you will have the option of choosing free shipping on checkout. It is not selected by default, and you have to choose it. Otherwise, you will be charged for whatever shipping method is chosen.

How do I know if an item is in stock or not?

If there is an issue with stock and estimated delivery time.

When can I expect my order to ship out?

If ordered before noon Eastern North America Time Zone, we will try to ship out same day if express shipping option is chosen. If standard shipping option or free shipping option, we will endeavor to ship out same day or next day. Assuming we have the item in stock.

When can I expect my order?

Standard or ground shipment via UPS is next day to 8 days depending on distance. Express shipment is overnight. 2 day air is shipment is expected to reach in 2 days. Delivery time during the day is not guaranteed but expected by close of business, usually 5 pm.

Will I receive a tracking number?

Once your item is shipped, the UPS or Canada Post tracking information is entered into our system, and you can check your order status. Also, your email is entered into the UPS system and you should receive shipping notices from UPS.

What are the terms and conditions for items purchased on the website?

Prices on the website, regular and sale, are for online orders only. Phone, fax, or email orders may or may not qualify for the same pricing. Prices are FOB our warehouse unless otherwise stated. We do our best to give you the best price on each item. However, sometimes pricing errors occur or pricing can change without prior notice. We will do our best to honour the price —but in some cases it may not be possible, and we reserve the right to cancel the order.

What is your return policy?

Please see our return policy page at RETURN POLICY

How do I reset my password?

If you forgot your password, we can send you a link to create a new password and get back into your account.

1 – Go to https://shop.printerspartdv.wpengine.com/my-account/lost-password/

2 – Enter your username or email address.

3 – You will receive a link to create a new password via email. Please, don’t forget to check your Spam box as well.

4 – From the email, click on Click here to reset your password and enter a new password twice.

5 – Click Change password.

6 – You are all set. Well done!

If you’re still having trouble signing to your account, please send an email to parts@printersparts.com

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